Privacy Policy

Last Updated: October 2026

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us. It applies to all personal data processed by Make and Market (“we”, “us”, “our”).

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Information You Provide:
    When you contact us, sign up for a newsletter, download free resources, or use our services, you may provide details such as your name, email address, phone number, postal address, and any other information you choose to share.

  • Automatically Collected Information:
    When you visit our website, we may automatically collect information about your device and browsing behaviour, including IP address, browser type, referring/exit pages, and interactions with our site. This is done through cookies and similar technologies (e.g., Google Analytics).

2. How We Use Your Information

We use your personal information for the following purposes, under the lawful bases set out by the UK GDPR:

  • To provide and manage our services (Contractual necessity).

  • To communicate with you about enquiries, projects, or updates (Legitimate interests).

  • To send newsletters and marketing emails if you have opted in (Consent).

  • To track website performance and improve user experience (Legitimate interests).

  • To manage client projects, contracts, and communications (Contractual necessity).

We will not use your information for purposes materially different from those described without first notifying you and, where required, obtaining your consent.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share data with trusted third-party service providers who help us operate and deliver our services. These providers only process your data to the extent necessary to perform their functions and are contractually required to keep your information secure and confidential.

The main third-party providers we use are:

  • Mailchimp – for email marketing and subscription management.

  • Google Analytics – for website analytics and performance tracking.

  • Dubsado – for managing client projects, forms, scheduling, and contracts.

  • Squarespace – for website hosting, form submissions, and analytics.

  • GoCardless – for processing client payments and managing direct debits.

Some of these providers may be located outside the UK (e.g., in the United States). Where international data transfers occur, we ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO), to protect your personal information in line with UK GDPR requirements.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. When we no longer need your data, it will be securely deleted or anonymised.

5. Your Rights

As a UK-based business, we comply with the UK General Data Protection Regulation (UK GDPR). You have the right to:

  • Access, correct, or request deletion of your personal information.

  • Object to or restrict processing in certain circumstances.

  • Withdraw consent to marketing at any time by clicking “unsubscribe” in our emails.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data rights have been violated.

We will respond to any rights requests within one month, in line with legal requirements.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyse site performance. You can choose to accept or reject cookies through your browser settings. Disabling cookies may affect how the website functions.

For more information, see our Cookie Policy

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your data, no system is 100% secure, and we cannot guarantee absolute security.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Carly Stewart
Email: carly@makeandmarket.co.uk

9. Udates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

Cookie Policy

Last Updated: April 2026

This Cookie Policy explains how Make & Market (“we”, “us”, “our”) uses cookies and similar technologies on our website. It should be read alongside our Privacy Policy, which explains how we collect, use, and protect your personal data.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function effectively, provide a better browsing experience, and allow us to analyse how the site is used so we can improve our services.

Some cookies are essential for the site to work, while others are non-essential (such as analytics and marketing cookies) and require your consent before they’re used.

2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

  • Essential cookies – Required for the basic operation of our website, such as page navigation and security. Without these cookies, certain features of the site won’t work.

  • Analytics cookies – Used to understand how visitors use our site, track performance, and improve user experience. This includes cookies set by Google Analytics and Squarespace.

  • Marketing cookies – Set by third-party tools such as Mailchimp, to track the effectiveness of our marketing efforts and deliver relevant content.

  • Payment-related cookies – Used by GoCardless to securely process payments and prevent fraud. These are strictly necessary to complete transactions.

We do not use cookies to collect sensitive personal data or to sell your information.

3. Consent and Managing Cookies

When you first visit our website, you will be asked to accept or reject non-essential cookies through a cookie banner.

You can change or withdraw your consent at any time by:

  • Revisiting the cookie banner “Preferences” option (if available), or

  • Adjusting your browser settings to block or delete cookies.

Please note that disabling essential cookies may affect how our website functions.

4. Third-Party Cookies

Some cookies are set by third-party services that we use, including:

  • Google Analytics – to track site performance and visitor interactions.

  • Squarespace – to provide website hosting and analytics functionality.

  • Mailchimp – to track engagement with newsletters and marketing campaigns.

  • GoCardless – to process secure payments.

These providers may process your data outside the UK. Where this happens, we ensure appropriate legal safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

For more information, you can view their privacy policies here:

  • Google Analytics

  • Squarespace

  • Mailchimp

  • GoCardless

5.Updates to This Policy

We may update this Cookie Policy occasionally to reflect changes in the cookies we use or for legal and operational reasons. Any changes will be posted on this page with an updated “Last Updated” date.

If you have any questions about this Cookie Policy, please contact:

Carly Stewart
Email: carly@makeandmarket.co.uk

Terms of Website Use

This page (and the documents it refers to) sets out the terms on which you may use our website www.makeandmarket.co.uk (“site”), whether as a guest or a registered user. By using our site, you agree to comply with these terms. If you do not agree, please do not use our site.

1. About Us

www.makeandmarket.co.uk is operated by Carly Stewart (“we”, “us”, “our”). You can contact us at carly@makeandmarket.co.uk.

2. Access to Our Site

We provide access to our site on a temporary basis and may withdraw, restrict, or change it at any time without notice. We are not liable if the site is unavailable, content is out of date, or content changes.

You are responsible for keeping any user ID, password, or security feature confidential. We may disable your access if you do not comply with these terms.

You must comply with our Acceptable Use Policy when using our site. Anyone accessing our site through your internet connection must also comply with these terms.

3. Changes to Terms

We may revise these Terms of Use at any time by updating this page or posting notices on our site. Your continued use of the site constitutes acceptance of the revised terms.

4. Intellectual Property Rights

We own or license all intellectual property rights on our site, including content, images, designs, and overall look and feel. These works are protected by copyright laws worldwide.

You may not:

  • Use any material on our site for commercial purposes without a license.

  • Reproduce, publish, or share any content without prior written consent.

  • Frame our site or create links to any page other than the homepage without permission.

If you breach these provisions, your right to use our site will end immediately, and you must return or destroy any copies of our materials.

5. Reliance on Information and Links

All content on our site, including links to third-party websites, is for information only. We do not guarantee accuracy or completeness and are not liable for any use or reliance on the content. You are responsible for ensuring any products, services, or information accessed meet your requirements.

6. Information About You

We process information about you in accordance with our Privacy Policy. By using our site, you consent to this processing and warrant that all data you provide is accurate.

7. Linking to Our Site

You may link to our homepage only with our written consent. Linking sites must:

  • Comply with our Acceptable Use Policy

  • Not suggest any association or endorsement by us

  • Be owned or controlled by you

For permission to use site materials beyond this, contact carly@makeandmarket.co.uk.

8. Uploading Material

By uploading material to our site, you must comply with our Acceptable Use Policy. Any material uploaded in breach of this policy may result in liability for losses we incur.

Uploaded material is considered non-confidential, and we may use, copy, distribute, or disclose it. If a third party claims your content violates their rights, we may disclose your identity.

We may remove any material that does not comply with content standards.

9. Security and Misuse

You must not misuse our site by introducing viruses or other harmful code, attempting unauthorized access, or attacking our site via denial-of-service attacks.

Failure to comply is a criminal offence, and your access will be terminated immediately. We may report breaches to relevant authorities.

10. Liability

Content on our site is provided “as is” without guarantees or warranties. To the extent permitted by law, we exclude liability for:

  • Any loss or damage (direct, indirect, or consequential)

  • Loss of income, business, profits, data, goodwill, or contracts

  • Wasted time or other losses arising from your use of our site

This does not affect liability that cannot be excluded under law.

11. Jurisdiction and Governing Law

These Terms of Use and any disputes arising out of them are governed by the law of England and Wales. The English courts have exclusive jurisdiction over any claim relating to your use of our site.

Purchase & Refund Policy

1. Services

When you purchase a design service, mentoring package, or any other service from Make & Market, you are entering into a business-to-business agreement. All contracts and purchases are binding.

Once a service agreement is in place and payment has been made, no refunds or cancellations are offered, except where required by law. This is because our time, creative work, and strategic support are allocated specifically to your project.

If you need to reschedule a session (for 1:1 services), you must provide at least 24 hours’ notice. If less than 24 hours’ notice is given, we may be unable to reschedule and the session will be forfeited.

2. Digital Products

Digital products—including courses, templates, or downloadable resources—are available immediately upon purchase. As such, all digital product sales are final, and no refunds or exchanges are provided.

This policy is in line with UK Consumer Contracts Regulations, which exempt digital content from refund rights once downloading or streaming has started.

3. Physical Products

If we offer physical products (e.g. printed materials, merchandise, workbooks), we stand by their quality.

If you receive a damaged or faulty item, please contact us at carly@makeandmarket.co.uk within 14 days of receipt with details and photos. We’ll arrange a replacement or refund where appropriate.

You are responsible for return shipping costs unless the item is faulty. Returns must be unused and in their original packaging.

4. Order Process & Payments

All online purchases are made via our website www.makeandmarket.co.uk using the checkout process. You’ll receive an order confirmation email once your payment is accepted.

We accept payments via the methods listed at checkout (e.g. GoCardless, credit/debit card).

If you choose an instalment plan, you are committing to the full amount. Missed payments may result in suspension of services until the balance is cleared.

5. Legal & General

  • All payments are non-refundable, except where required by law.

  • Your statutory rights are not affected.

  • This policy should be read alongside our Terms & Conditions, Privacy Policy, and Cookie Policy.

  • All agreements are governed by the laws of England and Wales.

Acceptable Use Policy

This Acceptable Use Policy, together with our Terms of Website Use (“Terms of Use”), sets out the terms under which Make & Market (“we”, “us”, “our”) allow you to use our website www.makeandmarket.co.uk (“site”), whether you are a visitor or a registered user.

All enquiries should be directed to: carly@makeandmarket.co.uk

Please read this policy carefully. By using our site, you confirm that you accept this policy and agree to comply with it.

Prohibited Uses of Our Site

You must use our site for lawful purposes only and in accordance with this Acceptable Use Policy and our Terms of Use. In particular, you must not use our site for any of the following purposes (without limitation):

  • Any fraudulent activity.

  • Any activity which breaches applicable laws or regulations, whether national or international.

  • Any activity which may cause or result in harm to a child under 18 years of age.

  • Sending unsolicited advertising or promotional material (“spam”), or arranging for such material to be sent.

  • Reproducing, selling, reselling, or otherwise exploiting our site or its contents in breach of our Terms of Use.

  • Knowingly introducing viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material to our site, or attempting to transmit such material to any other site, computer, or network.

  • Attempting to gain unauthorised access to our site, our software, our server, or any server, computer, or database connected to our site.

  • Attacking our site via a denial-of-service attack or a distributed denial-of-service attack.

Contributing and Interacting

Our site may offer facilities that allow users to upload or contribute content, or to interact with other users. When making use of these facilities, you must ensure that any contribution or interaction:

  • Is, to the best of your knowledge, factually accurate and represents your honest opinion.

  • Complies with all applicable laws and regulations.

In addition, your contribution or interaction must not contain or include any material which (without limitation):

  • Is defamatory, obscene, offensive, hateful, or inflammatory.

  • Is, or refers to material that is, sexually explicit.

  • Promotes violence, illegal activity, or any form of discrimination.

  • Infringes any other person’s copyright, database right, or trade mark.

  • Threatens, harasses, upsets, embarrasses, alarms, or annoys any other person, or is likely to do so.

  • Advocates, promotes, or assists any unlawful activity.

  • Is likely to deceive any person, or is made in breach of a legal duty owed to a third party (such as a duty of confidence).

  • Invades another person’s privacy or causes inconvenience or anxiety.

  • Is used to impersonate any person or to misrepresent your identity or affiliation.

  • Gives the impression that the material originates from us, if this is not the case.

Moderation

If at any time we provide interactive services on our site, the following moderation terms will apply:

  • We will notify users if moderation is in place, and, if so, whether it is carried out by a person or automated.

  • If moderation is in place, we will provide a way for you to contact the moderator.

  • Although we will assess potential risks associated with interactive services, we are under no obligation to moderate them and expressly exclude liability for any loss or damage arising from their use.

  • Children must be supervised at all times when using any interactive services on our site, whether moderated or not.

Breaches of This Policy

Failure to comply with this Acceptable Use Policy constitutes a breach of our Terms of Use. We reserve the right to take any action we reasonably deem appropriate, which may include (without limitation):

  • Immediate, temporary, or permanent withdrawal of your right to use our site.

  • Legal proceedings against you for reimbursement of costs and damages.

  • Further legal action where necessary.

  • Disclosure of information to law enforcement authorities as required by law.

We are not liable for any loss or damage caused by your breach of this policy.

Amendments

We may revise this Acceptable Use Policy at any time by amending this page. We may also notify you of changes through notices published anywhere on our site. Please check this page regularly to stay informed of any updates.